Terms & Conditions

The terms and conditions apply to the use of the shop.jangneus.com and jangneus.com websites. By using this website or placing an order with us you are accepting these terms and conditions.

Please note that these terms and conditions can change at any time, and it is your responsibility to check these terms and conditions before ordering. Should you have any queries about the terms and conditions please contact us before ordering.

Jangneus will not under any circumstances accept liability or be held responsible for injury, death or any damage whatsoever to persons, animals or properties caused by the use of the products.

We have taken every measure to provide accurate product images for the products on sale on the website. However we cannot be held responsible or liable for any differences in colour between the image and the actual product.

You warrant that all details you provide to Jangneus for the purpose of ordering and purchasing goods are accurate and true in all aspects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover the payment of the products ordered.

Using the cloths

Please note our kitchen cloths should only be used on hard surfaces. If used on fabrics or upholstery please test on an inconspicuous area first.

Ordering

When placing an order you agree that all information you provide is accurate and complete.

All orders are subject to acceptance and product availability. Should there be any problems with your order we will contact you as soon as possible to allow you to either cancel your order or to make changes.

When your order has been verified you should receive an automated e-mail acknowledging receipt of payment for your order.

PayPal is our payment provider. During the transaction you will be transferred to a secure site for the taking of your payment. Jangneus does not have access to any of your credit or debit card details. The payment service provider handles all card transactions in a secure encrypted environment.

If you prefer to pay by personal cheque, please post it to us with a note of which cloths you are ordering and the delivery address. Please note that the goods will not be dispatched until the cheque has cleared.

All prices quoted are in British Pounds Sterling and are inclusive of the current rate of VAT (where applicable). Our VAT number is: 118 8438 92

Delivery

We will do our best to dispatch your order within 24 hours. As we like to keep our small local post-office busy, we use Royal Mail for our deliveries and you should receive your cloths within 2 working days after despatch. International orders may take longer. However, we cannot be responsible for delays caused by circumstances beyond our control.

Postage

Postage is FREE within the UK. Please see the delivery page for international delivery rates.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Returns

We want you to be 100% satisfied with your purchase so, in the unlikely event you are not, please send any unused and undamaged products back to us within 21 days of purchase and we will reimburse your card with the value of the returned goods once we receive them. We advise you to use recorded delivery as we cannot be held responsible for any goods lost in transit. Refunds may take up to 5 days to be processed.

Privacy and Personal Information

As with all shopping websites, we collect personal information needed to process your order from you when you place an order with our web shop. We also need that information to notify you of any delays or problems and occasionally contact you with news, special offers and promotions. We adhere to the Data Protection Act and all personal details are kept secure. This information is solely for our own use and we will NEVER pass on your details to a third party.